Refund Policy
Last updated: October 2026
Summary
- •Cancel anytime — no questions asked
- •Pro access continues until the end of your billing period
- •No partial refunds for unused time
- •Your health data is always preserved — free or Pro
- •Billing errors handled promptly — contact us within 30 days
- •PDF guides are final sale and non-refundable
Overview
ManCore offers a free plan and a paid Pro subscription at $19.99 per month or $119.99 per year. This Refund Policy explains what happens when you cancel your Pro subscription. ManCore also sells one-time PDF guides (for example "Understanding Your PSA Result"). Those are covered in the "One-Time PDF Guides" section below. By purchasing a ManCore Pro subscription or a PDF guide, you acknowledge and agree to this policy.
No Partial Refunds
All ManCore Pro subscription payments are non-refundable. When you cancel your Pro subscription: • Your access to Pro features continues until the end of your current billing period • You will not be charged again after cancellation • No refund is issued for the remaining unused days in your billing period • Annual subscribers who cancel mid-year do not receive a pro-rated refund for unused months This applies to both monthly and annual billing cycles.
One-Time PDF Guides
PDF guides are one-time digital purchases, not subscriptions. You pay once and receive a download link by email from our payment provider, LemonSqueezy. Nothing renews and there is nothing to cancel. Because the PDF is delivered to you immediately, all guide purchases are final and non-refundable. If you did not receive your download link or the file will not open, email support@mancore.net and we will send you a working copy. Guides are educational information, not medical advice. Where the law gives you a right to a refund that this policy does not, that right is not affected.
How to Cancel
You can cancel your ManCore Pro subscription at any time — no questions asked. To cancel: 1. Go to Dashboard → Settings (mancore.net/dashboard/settings) 2. Follow the cancellation steps Alternatively, email us at support@mancore.net with your account email and the subject line "Cancel Subscription" and we will cancel immediately. After cancellation is confirmed, your account automatically reverts to the free plan at the end of your current billing period.
What Happens After Cancellation
When your Pro billing period ends: • Your account reverts to the free plan automatically • Your symptom logs, supplement records, and health data are preserved — you do not lose your data • Features exclusive to Pro (advanced analytics, supplement interaction checker, full-history PDF reports) become inaccessible until you re-subscribe • You can re-subscribe to Pro at any time
Billing Errors
If you believe you have been charged in error — for example, if you were charged after cancelling, or charged the wrong amount — contact us within 30 days at support@mancore.net. We will investigate promptly and, if an error occurred on our part, issue a full correction or refund as appropriate. Billing errors are distinct from dissatisfaction with the product and are handled on a case-by-case basis.
Chargebacks
We encourage you to contact us at support@mancore.net before initiating a chargeback with your bank or payment provider. Most concerns can be resolved quickly by email. Initiating a chargeback without first contacting us may result in suspension of your ManCore account while the dispute is under review.
Payment Processing
ManCore Pro subscriptions and PDF guides are processed by a third-party payment provider. All transactions are handled securely by our payment processor, which operates under its own terms of service. For all subscription and guide decisions — including cancellation, access and downloads — contact ManCore directly at support@mancore.net. We will resolve your request promptly.
Contact
For any questions about this policy or your subscription, contact us at: Email: support@mancore.net Response time: within 48 hours (Pro members within 24 hours)
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